Methods of Payment

  1. Except for the circumstances set out in paragraph 4.6, you must ensure that Food4Life are provided with details of a valid credit or debit card bearing either the MasterCard or Visa symbol. You must update us with any change to these details within the deadlines specified on the Website. You can make changes to your payment details by updating them in the 'My account' section of the Website or by calling us via the contact details on the Website.

  2. Your credit card and payment details will be held on our system; we do our utmost to ensure the security of these details. We store your payment information when you register with us to enable automatic payment for regular orders.  Your payment card details are encrypted, stored and processed by a fully PCI compliant third party provider, and are inaccessible to any Food4Life staff or any other third party.

  3. Your card will automatically be charged for the goods which you have ordered, on or after the day we deliver them to you. We will submit our request for payment to your bank within 72 hours of your delivery, and normally within 24 hours. We cannot, however, accept any liability for how long it takes the bank to process the payment.

  4. We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.

  5. If a payment has been rejected by your bank, we may suspend your ability to amend, cancel or add to your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again. You can, however, change orders by calling or emailing us (contact details are on the Website), during our office opening hours and subject to our order deadlines.

  6. We accept payments online using Visa and MasterCard credit/debit card in AED.